After web, mobile, cloud, social and predictive then generative AI, is agentic AI the next major technology wave? In this session recorded at the Tech for Industry Show, two experts from Salesforce France's AI & Data practice explain, jargon-free, what changes with agents — and how manufacturers can extract concrete, governed value from them.The talk covers: the difference between a classic chatbot (rigid decision trees) and an agent with a reasoning layer able to interpret a request, mobilize knowledge and trigger actions; the prerequisites of an effective agent — harmonized structured and unstructured data, well-defined actions and automations, and above all guardrails to strictly frame the agent's scope and ensure security; the key role of the human in the loop to validate sensitive decisions; and concrete industrial use cases, from customer self-service to automated order taking, service-team assistance and "deep research" on customer accounts. A demo shows an Agentforce agent handling a customer request end to end, handing over to a human advisor when needed.A reference session for sales, customer service, digital and industrial leaders looking to move from AI POCs to agents in production, with ROI and governance.
